Good to know
Frequently asked questions
Shipping, warranty, local delivery, custom builds, and more. Still not sure about something? Call or text us — we're happy to help.
- How fast do you ship?
- In-stock builds typically ship within 5–7 business days, and you'll get tracking the moment your PC is on the way. Custom builds are quoted with a build timeline up front, before you pay anything.
- How is my PC packed?
- Every PC is double-boxed with custom foam and shipped fully insured. Heavy components like the graphics card are secured so they travel safely — and we ask that you keep all original packaging until you're sure everything's perfect.
- What does “tested used components” mean?
- Some components in our builds are tested used or open-box — that's how a machine like this costs hundreds less than the equivalent new prebuilt. Every component passes extended stress testing before it earns a spot, and every finished PC runs a full thermal and stability validation with its own report. We call it SC Certified.
- What's covered by the 30-day warranty?
- Every build carries a 30-day limited warranty covering repair or replacement of defects in our workmanship. Individual components keep their own manufacturer warranties. Full details are in our Terms of Sale.
- What if it arrives damaged?
- If your PC arrives dead-on-arrival or with transit damage, contact us within 5 days and we'll cover return shipping to make it right. Keep all original packaging — the carrier requires it for an insurance claim.
- Do you deliver locally, and what's included in setup?
- In Westchester County, delivery and setup are free. We bring the PC to you, set it up where you play, plug everything in, and make sure it's running before we leave.
- Can I see it run before I buy?
- Locally, yes. Westchester buyers watch their machine run real benchmarks in person at handoff. If you're not happy with what you see, you don't buy.
- What payment do you take?
- We take card, Apple Pay, and Google Pay, processed securely through Stripe — we never see or store your full card details. New York buyers are charged NY sales tax; everyone else pays no added tax.
- Can I upgrade the PC later?
- Absolutely. Our builds use standard, off-the-shelf parts, so they're easy to upgrade down the road. If you're in Westchester, we're happy to handle upgrades for you.
- Do you build custom PCs?
- Yes — tell us your games, budget, and target resolution, and we'll put together a build proposal with honest pricing. We'll walk you through payment and a timeline before any work begins.
- Do you buy PCs or take trade-ins?
- Not at this time — we focus on building and servicing PCs rather than buying or trading. If you're upgrading with us, we're glad to help you get the most out of your current machine.
- Do you do repairs and cleanings?
- Yes. For Westchester customers we offer graphics-card swaps, RAM and SSD upgrades, deep cleaning and thermal-paste service, and honest diagnostics. Reach out with what you need and we'll give you a quote.
Still have a question?
Call or text (914) 362-9736 — we reply within a few hours between 9am–5pm. You can also send us a message or read the full Terms of Sale.