Good to know
Frequently asked questions
Answers about shipping, warranty, local delivery, custom builds, repairs, and buying a PC. Call or text us if your question is not listed.
- Where is SC Builds located, and where do you ship?
- We are a custom PC builder based in Scarsdale, NY, and we ship with tracking, adult signature, and declared-value coverage to all 50 states. Delivery and setup are free anywhere in Westchester County, including White Plains, New Rochelle, Yonkers, Eastchester, Mamaroneck, Hartsdale, and Bronxville.
- Do you build fully custom PCs, and can you ship one to me?
- Yes. Tell us your budget and what the computer needs to do, from a first gaming PC to a high-end 4K build. We send an itemized quote with parts at cost and our labor on its own line, build it by hand in Scarsdale, and ship it nationwide with tracking and declared-value coverage. In Westchester we deliver and set it up; contact us before online checkout if you want to arrange a demonstration before purchasing.
- Are you a registered business?
- Yes. SC Builds is registered with New York State, collects New York sales tax on NY orders, and takes payment by credit/debit card or US bank debit (ACH) through Stripe. You deal directly with the two owners who build every computer.
- I'm a parent buying a first gaming PC. Where do I start?
- Use our free buying help page or text us. Tell us what your kid plays and what you want to spend, and we will recommend a sensible option in plain English, with no pressure to buy from us.
- How fast do you ship?
- You will get tracking when your PC is on the way. Delivery usually takes 5 to 7 business days in transit. We give you a timeline for a custom build before you pay anything.
- How is my PC packed?
- Every shipped PC gets protective packaging, including a heavy-duty outer box, custom foam, and internal support for heavy parts such as the graphics card. The separate $75 protective-packaging charge is shown in the order summary. Carrier shipping, adult signature, and declared-value coverage are quoted separately. Keep all packaging until you confirm the PC arrived safely.
- What does “tested used components” mean?
- Some builds include tested used, refurbished, or open box components. We list the condition before you buy. Every component is tested under load, and the finished PC gets a thermal and stability report. We call this process SC Certified.
- What's covered by the 30 day warranty?
- Every build has a 30 day limited warranty covering repair or replacement of defects in our workmanship. Individual components keep their manufacturer warranties. Full details are in our Terms of Sale.
- What if it arrives damaged?
- If your PC does not work when it arrives or has transit damage, contact us within 5 days. We will cover return shipping for a covered claim. Keep all original packaging because the carrier may require it.
- Do you deliver locally, and what's included in setup?
- In Westchester County, delivery and setup are free. We bring the PC to you, set it up where you play, plug everything in, and make sure it's running before we leave.
- Can I see it run before I buy?
- Yes, by arrangement. Contact us before online checkout and Westchester buyers can see the machine run real benchmarks in person before purchasing. Website orders are paid at checkout.
- What payment do you take?
- We take credit/debit cards and US bank debit (ACH) through Stripe. We do not offer Affirm, financing, digital wallets, or other buy-now-pay-later methods. Bank debits usually take about 4 business days to clear; we reserve the build and ship only after the payment clears. We do not see or store your full card or bank details. Westchester orders receive the applicable destination tax at checkout; other New York destinations receive an itemized invoice after an address-level rate lookup. Buyers outside New York are not charged added tax by SC Builds at this time.
- Can I upgrade the PC later?
- Yes. Our builds use standard PC parts, so they can be upgraded later. If you are in Westchester, we can also handle the upgrade for you.
- Do you build custom PCs?
- Yes. Tell us what the computer needs to do, your budget, and any parts you already want. We will send a quote and timeline before any work begins.
- Do you buy PCs or take trades?
- Not at this time. We focus on building and servicing PCs rather than buying them. If you are upgrading with us, we can help you decide which parts are still worth keeping.
- Do you do repairs and cleanings?
- Yes. For Westchester customers we offer graphics card swaps, RAM and SSD upgrades, deep cleaning, thermal paste service, and diagnostics. Tell us what is wrong and we will give you a quote.
- Are prebuilt gaming PCs worth it?
- For many people, yes. A good prebuilt saves the time needed to research parts, assemble the PC, and troubleshoot it. Check the power supply, motherboard, cooling, storage, and warranty instead of looking only at the CPU and graphics card. Our inventory page lists the parts in each SC Builds computer.
- Is it safe to buy a gaming PC with tested used or refurbished parts?
- It can be when the seller clearly lists the condition, tests every part, and provides a warranty. Some SC Builds computers include tested used, refurbished, or open box parts. Every finished PC receives a thermal and stability report, a 30 day workmanship warranty, and any remaining manufacturer warranties on its components.
- How much should I spend on a gaming PC?
- Base the budget on the games, programs, monitor resolution, and frame rate you actually need. Our inventory page shows current prices and availability. If you are unsure, use our free buying help page and we will recommend a sensible range without requiring a purchase.
- 1080p or 1440p: which do I need?
- 1080p costs less and works well for high frame rates in competitive games. 1440p looks sharper but needs a stronger graphics card. Match the PC to the monitor you own or plan to buy. Ask us if you want help comparing the two options.
Still have a question?
Call or text (914) 362-9736 . We reply within a few hours between 9am to 5pm. You can also send us a message or read the full Terms of Sale.